We want to hear from you
Whether it's praise, a suggestion, or a complaint, your feedback helps us provide better care. Every complaint is taken seriously, investigated fairly, and used to improve our service. You will not be treated any differently for making a complaint.
How to raise a complaint
Raise it however suits you best:
- By phone — 089 954 4886 or 089 973 6446
- By email — info@bsmd.care
- In writing — 17 Innishmore Lawn, Ballincollig, Co. Cork, P31 F791
- Through a family member or advocate on your behalf
What happens next
We acknowledge it
Within 5 working days, and explain what happens next.
We investigate
A named, impartial member of our team looks into it and keeps you updated throughout.
We respond
With the outcome within 20 working days, including anything we've changed as a result.
Still not satisfied?
You can ask us to review it further — contact us on 089 954 4886 or info@bsmd.care. If your care is HSE-funded, you can also contact HSE's Your Service Your Say.
A note on regulation: home support providers in Ireland are not yet licensed by HIQA. The Health (Amendment) (Home Support Providers) Act introduces registration with HIQA's Chief Inspector of Social Services once it commences — this page will be updated to reflect that oversight once the framework takes effect.